Return Refund Policy
Last Updated: 1/06/2026
At SOVEYAA, we strive to provide high-quality jewellery and a delightful shopping experience. If you encounter any issues with your order, please review our Return, Exchange & Refund Policy below.
By placing an order on our website, you agree to the terms outlined in this policy.
1. Return Eligibility
Due to the nature of jewellery products and hygiene considerations, we currently do not accept returns for:
- Change of mind
- Personal preference
- Incorrect product selection by the customer
- Minor variations in color, size, or appearance due to photography and screen settings
Returns will only be considered if:
- You receive a damaged product
- You receive a defective product
- You receive an incorrect item
2. Reporting an Issue
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.
To initiate a request, email:
Please include:
- Order Number
- Full Name
- Clear photographs of the product
- Photographs of the packaging and opening video.
- Description of the issue
Requests submitted after 48 hours of delivery may not be eligible for review.
3. Exchange Policy
Eligible products may be exchanged if:
- The wrong item was delivered
- The item arrived damaged
- The item arrived with a manufacturing defect
Once the issue has been reviewed and approved, we will arrange a replacement or exchange at no additional cost.
Exchange approval is subject to verification by our support team.
4. Return Process
If a return is approved:
- Our team will provide return instructions.
- The product must be unused and in its original packaging.
- All original tags, accessories, and packaging must be included.
SOVEYAA reserves the right to reject returns that do not meet these requirements.
5. Refund Policy
Refunds will only be issued in the following situations:
- An order is cancelled before dispatch.
- A replacement product is unavailable.
- A return request is approved and replacement cannot be provided.
- An order is cancelled by SOVEYAA.
Approved refunds will be processed to the original payment method.
6. Refund Timeline
Once approved, refunds are typically processed within 5–7 business days.
Actual credit timelines may vary depending on:
- Banks
- Card providers
- Payment gateways
- UPI service providers
7. Cash on Delivery (COD) Orders
Refunds for COD orders, where applicable, will be processed via:
- Bank Transfer
- UPI Transfer
Customers may be required to provide valid account or UPI details.
8. Non-Returnable Items
The following are not eligible for return or refund:
- Products showing signs of use
- Products damaged after delivery
- Orders returned without prior approval
- Products returned without original packaging
- Products returned after the approved return window
9. Damaged Package on Delivery
If the package appears visibly damaged during delivery:
- Please refuse acceptance if possible.
- Take clear photographs of the package.
- Contact us immediately at support@soveyaa.com.
10. Quality & Product Care
Our jewellery is designed for everyday wear; however, proper care is essential for longevity.
To maintain your jewellery:
- Store in a dry place.
- Avoid prolonged contact with perfumes, chemicals, and water.
- Clean gently using a soft cloth.
Normal wear and tear over time is not considered a manufacturing defect and is not eligible for return, exchange, or refund.
11. SOVEYAA's Right to Refuse Requests
SOVEYAA reserves the right to decline any return, exchange, or refund request if:
- Policy conditions are not met.
- Evidence provided is insufficient.
- The product has been used, altered, or damaged after delivery.
12. Contact Us
For return, exchange, or refund assistance, please contact:
SOVEYAA
Email: support@soveyaa.com
Website: www.soveyaa.com
Mon–Sat, 10 AM – 6 PM (IST)
We are committed to reviewing all genuine requests fairly and promptly.