FAQs
1. Is your jewellery anti-tarnish?
Yes! Our stainless steel collection features premium PVD gold plating that is designed to resist tarnishing and maintain its shine with proper care.
2. Is your jewellery suitable for sensitive skin?
Most of our stainless steel jewellery is nickel-free and skin-friendly, making it comfortable for everyday wear. If you have severe metal allergies, we recommend consulting your doctor before purchasing.
3. How long does shipping take?
Orders are usually processed within 1–2 business days and delivered within 3–7 business days, depending on your location. You’ll receive a tracking link once your order has been shipped.
4. What is your return and exchange policy?
We offer returns and exchanges on eligible products. Items must be unused, in their original packaging, and meet the conditions outlined in our Return & Exchange Policy.
5. How can I contact SOVEYAA?
You can reach our support team at support@soveyaa.com. We aim to respond to all customer queries within 24–48 business hours during our support hours.
6. Can I wear the jewellery while showering or swimming?
Our stainless steel anti-tarnish jewellery is water-resistant and suitable for everyday wear. However, to preserve its finish for as long as possible, we recommend avoiding prolonged exposure to chlorinated pools, perfumes, lotions, and other harsh chemicals. Fashion jewellery should not be worn while showering or swimming.