Cancellation Policy

Last Updated: 1/06/2026

At SOVEYAA, we understand that plans can change. This Cancellation Policy outlines the conditions under which orders may be cancelled.

By placing an order on our website, you agree to the terms below.

1. Order Cancellation by Customer

Customers may request to cancel an order within 12 hours of placing the order or before the order has been processed for dispatch, whichever occurs first.

Once an order has been packed, processed, or dispatched, it cannot be cancelled.

To request a cancellation, please contact us as soon as possible at:

Email: support@soveyaa.com

Please include:

  • Order Number
  • Full Name
  • Registered Email Address

2. Cancellation of Prepaid Orders

If a prepaid order is successfully cancelled before dispatch:

  • A full refund will be initiated to the original payment method.
  • Refund processing may take 5–7 business days, depending on your bank or payment provider.

3. Cancellation of Cash on Delivery (COD) Orders

Customers may cancel eligible COD orders before dispatch.

Please note:

  • Repeated cancellation of COD orders may result in COD being disabled for future purchases.
  • SOVEYAA reserves the right to refuse COD services to customers with a history of order refusals or cancellations.

4. Orders That Cannot Be Cancelled

Orders cannot be cancelled if:

  • The order has already been dispatched.
  • The shipment is in transit.
  • Delivery has been attempted.
  • The order has been marked as fulfilled.

In such cases, customers may refer to our Return & Refund Policy, where applicable.

5. Cancellation by SOVEYAA

SOVEYAA reserves the right to cancel any order under certain circumstances, including but not limited to:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Payment verification issues
  • Operational or technical errors

If an order is cancelled by SOVEYAA after payment has been received, a full refund will be initiated.

6. Refunds for Cancelled Orders

Approved cancellations of prepaid orders will be refunded to the original payment method.

Refund timelines may vary depending on:

  • Banking institutions
  • Payment gateways
  • Card issuers

SOVEYAA is not responsible for delays caused by third-party financial institutions.

7. Contact Us

For cancellation requests or assistance, please contact:

SOVEYAA

Email: support@soveyaa.com

Website: www.soveyaa.com

Watsapp : +91-9967789340

🕑 Mon–Sat, 10 AM – 6 PM (IST)

We recommend contacting us as soon as possible if you wish to cancel your order.

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