Terms of Service

Last Updated: 1/06/2026

Welcome to SOVEYAA. These Terms of Service (“Terms”) govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. About SOVEYAA

SOVEYAA is an online jewellery brand offering affordable, minimalist, Anti-tarnish, gold-plated fashion jewellery and accessories.

Throughout these Terms, the words “we,” “our,” and “us” refer to SOVEYAA, and “you” refers to the customer or website user.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You will use this website only for lawful purposes.

3. Products and Product Information

We strive to display product descriptions, specifications, colors, and images as accurately as possible.

However:

  • Product colors may vary slightly due to screen settings and photography lighting.
  • Minor variations in finish, texture, or appearance may occur.
  • Measurements provided are approximate.

All products are subject to availability.

4. Pricing

All prices displayed on our website are in Indian Rupees (₹) unless otherwise specified.

We reserve the right to:

  • Change prices without prior notice.
  • Correct pricing errors or inaccuracies.
  • Cancel orders placed with incorrect pricing due to technical or human errors.

Applicable taxes and shipping charges may be added during checkout.

5. Orders

Once an order is placed:

  • You will receive an order confirmation email.
  • Acceptance of an order occurs only after dispatch of the product.
  • We reserve the right to refuse or cancel any order at our discretion.

Reasons may include:

  • Product unavailability
  • Suspected fraudulent activity
  • Incorrect pricing or product information
  • Payment authorization issues

If payment has already been processed, a refund will be initiated where applicable.

6. Payments

We accept payment methods made available through our website.

All payment transactions are processed securely through authorized payment providers.

SOVEYAA does not store your credit card, debit card, UPI PIN, banking passwords, or other sensitive payment information.

7. Shipping and Delivery

Delivery timelines are estimates and may vary depending on:

  • Location
  • Courier availability
  • Weather conditions
  • Public holidays
  • Operational delays

While we strive to deliver orders promptly, SOVEYAA shall not be liable for delays beyond our reasonable control.

Please refer to our Shipping Policy for additional details.

8. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Customers are encouraged to review the policy before placing an order.

SOVEYAA reserves the right to refuse return requests that do not meet eligibility requirements.

9. Product Care

Our jewellery is designed for everyday wear; however, proper care will help maintain its appearance.

We recommend:

  • Storing jewellery in a dry place
  • Avoiding prolonged exposure to perfumes, chemicals, and moisture
  • Cleaning gently with a soft cloth

Normal wear and tear over time is not considered a manufacturing defect.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Text
  • Website design
  • Branding elements

is the property of SOVEYAA and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use our content without prior written permission.

11. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Attempt unauthorized access to our systems
  • Disrupt website functionality
  • Upload malicious software or harmful content
  • Engage in fraudulent activities

Violation of these Terms may result in restricted access to our services.

12. Limitation of Liability

To the fullest extent permitted by law, SOVEYAA shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or business opportunities
  • Delays caused by third-party services
  • Technical interruptions or website downtime

Our total liability shall not exceed the amount paid for the relevant order.

13. Third-Party Services

Our website may contain links to third-party websites, payment gateways, or services.

We are not responsible for:

  • Third-party content
  • Privacy practices
  • Availability of external websites
  • Services provided by third parties

Use of third-party services is at your own risk.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in the Privacy Policy.

15. Force Majeure

SOVEYAA shall not be held responsible for delays or failures resulting from events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Government restrictions
  • Strikes
  • Internet outages
  • Supply chain disruptions
  • Pandemic-related interruptions

16. Changes to These Terms

We reserve the right to modify these Terms at any time.

Updated versions will be posted on this page with a revised effective date.

Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts having jurisdiction over our principal place of business.

18. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

SOVEYAA

Email: support@soveyaa.com

Website: www.soveyaa.com

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