Shipping Policy

Last Updated: 1/06/2026

At SOVEYAA, we are committed to delivering your jewellery safely, securely, and on time. This Shipping Policy explains our shipping process, delivery timelines, charges, and other important information related to your order.

By placing an order with SOVEYAA, you agree to the terms mentioned below.

1. Order Processing Time

Once your order is successfully placed, our team carefully prepares and quality-checks your jewellery before dispatch.

Processing Time:

1–3 business days

This includes:

  • Order verification
  • Quality inspection
  • Secure packaging
  • Dispatch preparation

Orders are not processed on Sundays and public holidays.

2. Delivery Timeline

After dispatch, your order will be delivered within:

Standard Delivery:

3–7 business days

Delivery timelines may vary depending on:

  • Your location
  • Courier partner availability
  • Weather conditions
  • Public holidays
  • Unforeseen operational delays

You will receive tracking details once your order has been shipped.

3. Shipping Charges

Shipping charges are calculated during checkout based on your delivery location and order value.

Standard Shipping

  • Orders below ₹799 will incur a shipping charge of ₹79.
  • Orders of ₹799 and above qualify for FREE shipping across India.

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

4. Order Tracking

Once your order has been dispatched, you will receive:

  • Shipping confirmation email
  • Tracking link
  • Courier details

You can use the tracking link to monitor your order status.

If you do not receive tracking details within the expected timeframe, please contact our support team.

5. Delivery Address

Please ensure that your:

  • Name
  • Mobile number
  • Shipping address
  • Pin code

are accurate before completing your order.

SOVEYAA will not be responsible for delays or failed deliveries caused due to incorrect or incomplete address information provided by the customer.

6. Delayed or Failed Delivery

While we work with reliable courier partners, delays may occur due to circumstances beyond our control.

These may include:

  • Extreme weather conditions
  • Natural disasters
  • Transportation delays
  • Courier service interruptions
  • Government restrictions

Our team will assist you in tracking and resolving delivery issues.

7. International Shipping

Currently, SOVEYAA delivers within India only.

International shipping options may be introduced in the future.

8. Packaging

Every SOVEYAA order is carefully packed to ensure your jewellery reaches you safely.

Your order includes:

  • Secure jewellery packaging
  • Protective wrapping
  • Care instructions (where applicable)

We take special care to maintain the premium unboxing experience of your jewellery.

9. Cash on Delivery (COD)

If COD is available, it will be displayed as a payment option during checkout.

Please note:

  • COD (Cash on Delivery) orders carry a ₹50 handling fee.
  • COD availability depends on location and order eligibility.
  • Additional verification may be required for COD orders.
  • Orders refused at delivery may affect future COD availability.
  • SOVEYAA reserves the right to disable COD for certain locations, products, or customers at its discretion.

10. Changes After Order Placement

Once an order has been dispatched, changes to:

  • Delivery address
  • Product selection
  • Shipping method

may not be possible.

Please contact us immediately after placing your order if any correction is required.

11. Damaged Package During Delivery

If your package appears damaged at the time of delivery:

  • Please do not accept the damaged package.
  • Take photographs of the package condition.
  • Contact our customer support team immediately.

We will assist you with the next steps.

12. Contact Us

For any shipping-related queries, please contact:

SOVEYAA

Email: support@soveyaa.com

Website: www.soveyaa.com

Watsapp : +91-9967789340

🕑 Mon–Sat, 10 AM – 6 PM (IST)

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